Refund And Replacement Policy

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What are Samajam's Returns Guideline?

Your order can be cancelled due to any of the below reasons:

Samajam Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Samajam store credit.
Samajam is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
No Cancellation or Return on wrong selection post delivery.
Samajam Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges
Cancellation of order post procurement/prior to delivery may attract up to 20% restocking charges.
In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

If the return request is made outside the specified time frame.
Items that are returned without original packaging.
If the product is damaged because of use or the product is not in the same condition in which you had received it.
If found opened or used.

How will I get a refund for the order I cancelled or returned?

Once the resolution is set for refund, we will soon move ahead with the refund.
Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
You can opt for store credit as well and use the amount for future purchases with us.

How can I know the status of my order(s)?

Registered users can check the order details by clicking on "My Orders".
Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
Click on the Purchase ID you want to know about.
Guest users can check the order details by clicking on "Track Order".
Enter your Email Address and the Purchase ID and click on "Track" button below.
You can review your order details on the next page.

I've still not received the refund in my bank account. Why?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial institutions for the same.

Sometimes financial institutions take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.

Why have I not received my product yet?

Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date

You can also see the order status by clicking on "My Account" at the top right corner of the page.

What is the difference between shipping time and delivery time?

Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.

The delivery may take few more days depending on the address and the courier company used.

The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.

What if I find my package opened or tampered upon delivery?

Please don't accept an open or tampered package. Notify us of the same on this link ASAP.